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Was a complete farce today, but what isn’t at the sands siro?
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No the seats hadn’t been cleaned
I sat somewhere different to normal and it was filthy, it was not clean enough to sit on1 user thanked author for this post.
Maybe they’d all brought cash.
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Took my 2 daughters as the wife was at work, seats covered in cobwebs and bird poo with the season ticket holders sticker still on there from 2 seasons ago…
shoddy!!
Unprofessional!!
And all of this under the stewardship of someone who’s main business is hospitality…
Disgusting!!If only we were run by a ‘developer’ who aspires to match “anything London has to offer” when running a bar.
Perhaps if the Scunthorpe demographic included a sizeable number of wannabe James Bonds we might be the beneficiaries of such quality surroundings….
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Agree with the OP. The Iron Bar was a disgrace and it’s no wonder the place is nearly empty on a matchday now.
I feel really sorry for the staff who are genuinely trying their best, but given they are now forced to pour beer out of bottles and cans into plastic cups, there’s just no way of serving quickly & efficiently. The whole point of the bottle bar was so drinks could be dispensed quickly, yet it took me the majority of half time to get two drinks.
The steward was also making a tally of the number cans sold on a piece of paper. Why? I thought we had a state of the art roll system.
I mean it when I say I won’t be going in there again.
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It’s as if the Club are trying to run everything down to make it a match day experience to forget
Not been in the Iron Bar for ages so cannot comment but the rest of the catering seem run down and the state of the ground and surrounding areas is terrible.
May be trying to get the crowds down so they can say we tried but the town is not supporting us.
As it says in the link it will cost hundreds of thousands of pounds to clean the hotel when it opens but they not prepared to clean a few seats etc at the ground. Says it all really.
Even if all this was sorted we are left with a Team that is hardly going to bring fans flocking back !
Supported the Iron for over 60 years but don’t think I will have a Team to watch in the very near future.4 users thanked author for this post.
I go to Castleford Tigers on a regular basis, slightly different rules on the sale of alcohol I know but we have ‘Bottle Bars’ dotted around the ground which to be honest are just glorified sheds serving beers and spirits manned by two people with an extra person who flits between the other bottle bars.
All the bottles are plastic, served cold from fridges, which are topped up by this extra person who moves around the bottle bars when the fridges run low which always seem to be full throughout the game.
If someone wants a draught pint (usually Guinness and bitter with an extra cider pump) it is served quickly (depending on number ordered).
The queues are minimal (3-4 minutes) including during the usual busy periods (just before kick off and at half time) and payment is taken by both cash and card.
The bars close with 5 minutes to go, the tills are read and stock is counted.
They are continuously busy but seem to run smoothly to the untrained eye, if only we had someone who worked in the hospitality industry in the club who could run our bars and kiosks more effectively.
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That’s the point Awayswego; It was hardly 2 deep at the bar and it still took over 15minutes to get served.
Not only were there few punters actually bothering, those who did couldn’t even spend their money.
Won’t be going back in.
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In my working career I once worked for a company that went bust. You could see the writing on the wall for months, there was a lack of investment from the owners, they cut-back on all but the most essential of services, and didn’t replace any staff that left. The whole business looked like it was being deliberately run down.
Not too dissimilar to what we are currently experiencing this season!
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Swann's legacy. pic.twitter.com/8lh5reR1AC
— Flat Caps 'n' Bovril (@capsnbovril) August 21, 2021
I walked through the door into the Iron Bar on the half time whistle. There were four people ahead of me in the queue and I was served about three minutes before the second half kicked off. Why would I make it up?
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Haven’t any of you got a voice, wouldn’t be happening if I went in and there were so few people in and it was taking so long, raise your voice get angry with them. The photos do show no one at the bar and no queue, what was the problem?, if people were walking away why?. If you couldn’t get served in a bar that sparsely populated there’s something wrong with you and not the staff.
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Lol, let’s shout at the poorly paid staff eh Awaywego?
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Give it up Awaywego the reflection in the flat screen of the sparsely populated Iron Bar tells it’s own story, what a joke. I’ve been in plenty of away bars at half time ( would never go in our shit hole of a bar ) and they have always been jammed with fans jostling, chatting and more importantly all drinking beer. The screen should read lost customers due to an idiot not lost signal.
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Haven’t any of you got a voice, wouldn’t be happening if I went in and there were so few people in and it was taking so long, raise your voice get angry with them. The photos do show no one at the bar and no queue, what was the problem?, if people were walking away why?. If you couldn’t get served in a bar that sparsely populated there’s something wrong with you and not the staff.
Shouting and screaming at the staff is not the answer, if they are not capable of doing the job they are paid to do then the club should deal with them accordingly and get staff in that are capable, who is Managing them??? Any hospitality venue worth it’s salt has a food & beverage Manager? This is not a new thing, it’s being going on for years now, the Iron Bar should be rammed every home game, and it would be if it was Managed properly especially now that The Berkeley is shut.
Awaywego if you raise your voice or shout at them they stop serving all together. You obviously don’t go in the Iron bar. We stopped going in before the game because bad service.
We thought we would give it another go at halftime but it’s was no better. We have now made an official complaint.
The club want the fan’s to have good match day experience. Then they need to sort it out.
Awaywego I would treat you to a pint but we would miss the game.1 user thanked author for this post.
I can not speak about the staff behind the main bar and try to avoid it at all costs due to negative past experiences, however the girl at the bottle bar was genuinely trying her best.
She could have served triple the amount of fans from this bar had she not had to pour the drinks into plastic beakers. It was taking her ages as she was taking care to avoid too much froth but in all honesty it was painful to watch.
It should not take the best part of fifteen minutes get two cans of beer in any establishment. If this is the service the Blackpool locals can expect at Swann’s new luxury Spy themed bar, the place will have the shutters up before the hotel opens next summer.
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